Effective October 21, 2026
Destinations
We sell and ship to the United States, Canada, Australia and European Union countries. The shipping and sales regions are the same. The country list is available at checkout.
Order processing
Orders are processed in 1-3 business days, Monday-Friday. Weekends are not processing days. Orders dispatch from our operating location: LANO, 114 NOVEMBER CT, LAURENS, SC 29360, United States.
Transit time
Estimated transit time is 15-30 calendar days after dispatch. Processing business days and transit calendar days are separate periods.
Shipping charges
Shipping is free when your order amount reaches $45.99. For an order amount below $45.99, shipping is $5.59. Eligibility depends only on the order amount. There is no minimum item count or product combination requirement; one item reaching $45.99 qualifies.
Taxes and import duties
Product prices include taxes and import duties. You do not need to pay additional taxes or duties on these products.
Tracking your order
Your tracking number is provided by email after dispatch. Use that number to follow the shipment. Keep your order number when contacting us about delivery.
Changing an address
If the order is still being processed, email [email protected] to request an address change. Address changes cannot be accepted after dispatch. Customers are responsible for delivery problems caused by an incorrectly entered address; this does not assign responsibility for errors made by us.
A delayed, lost or damaged shipment
Email [email protected] with your order number, tracking number and a description of the issue. For visible damage, include photographs if available. We will review the shipment information and help with the next steps.