Effective October 21, 2026
Currency
All prices and payments are in United States dollars (USD).
Card methods
The card methods specified for PalmKnoll are Visa, Mastercard and JCB. Your card must be accepted by the payment service when you place your order.
When payment is taken
Payment is charged when the order is placed. A successful payment and the processing of an order are separate steps; a charge alone does not state that the goods have already dispatched.
Prices, taxes and shipping
Product prices include taxes and import duties. Shipping is $0 for order amounts of $45.99 or more and $5.59 below $45.99. Only order amount determines free shipping.
If a payment is declined
Check the details you entered and the card provider’s message. Avoid repeatedly submitting the same payment. Contact your card provider for a decline and email [email protected] with your order reference if you need help. Never send a full card number or card security code by email.
Refunds
Approved refunds return to the original payment method. Read the returns and refunds policy for the request process and timing.
Questions
For a payment question, contact [email protected]. Include the order reference and a short description, without sensitive card information.