Effective October 21, 2026
Your return window
You may request a return or exchange within 90 days of the date you actually receive your order. The window starts on receipt, not on the order date or dispatch date.
Eligible condition
We accept returns and exchanges for new and lightly used products, as well as products with defects or product-quality problems, within the return window.
Start a request
Email [email protected] with your order number, the item involved and the reason for the request. Include a description and photographs when reporting a product problem. Contact us before mailing anything back.
Return postage
For a change-of-mind return, the customer pays return shipping. For a product problem, we pay the return-shipping cost. Both types of request use the same 90-day window and eligible conditions.
Return address
We provide the return mailing address during the request. The operating or dispatch address is not automatically the return receiving address. Do not send a return there without instructions.
Exchanges
Contact us first to obtain the mailing address. Once the item is returned, the replacement shipment is arranged.
Refunds
After receiving the returned item, we arrange the refund within 7 business days. Refunds return to the original payment method. This is the time to arrange a refund, not a promise that your bank has already posted it.
Cancellation requests
To request a cancellation, email [email protected] with the order number as soon as possible. We will review the order status and respond. This request route does not guarantee that an already dispatched order can be cancelled.